Privacy Policy

Welcome to My Special Needs ('App,' 'we,' 'our,' or 'us'). This Privacy Policy explains how we collect, use, store, and protect information about individuals ('Individuals,' 'Users,' or 'you') who use our Services to access therapy, track progress, and connect with care providers.

Protecting your privacy and personal information is our top priority. We comply with the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) to ensure transparent, secure, and responsible data handling.

By creating an account or using our App, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms and Conditions.

We collect information to help provide personalized care, therapy tracking, and secure communication between you, your carers, and your providers.

a. Information You Provide Directly:

Account Details: When you sign up, we collect your name, email address, password, and account type (e.g., Individual, Carer).

Profile Information: You may provide additional details such as your age, location, profile photo, and personal description.

Health and Therapy Information: With your explicit consent, we collect sensitive information such as therapy goals, disability details, progress reports, and health-related data.

Session Notes and Tracking: Data entered by you or your connected therapist during therapy sessions (e.g., daily notes, milestones, or progress metrics).

Emergency Contacts: You may add trusted contacts for emergency alerts or support notifications.

Communications: When you contact support or message providers through the App, we store message content, timestamps, and contact details.

b. Information Collected Automatically:

Usage Data: We record app usage details such as session times, features used, and activity frequency to improve user experience.

Device Data: Includes your device type, operating system, browser version, and IP address.

Location Data: With your permission, we may use your device’s location to recommend nearby therapy centers or for emergency alert services.

We use the collected data to deliver secure, personalized, and effective care. Specifically:

To Provide Services: Enable therapy management, progress tracking, and access to care providers.

To Personalize Experience: Tailor content and recommendations (e.g., therapy plans or nearby support centers).

To Facilitate Communication: Connect you with therapists, carers, and NDIS support coordinators securely.

To Ensure Security: Verify user identities, prevent unauthorized access, and maintain platform integrity.

To Improve the App: Analyze aggregated usage data to enhance app design, performance, and accessibility.

To Send Notifications: Provide service updates, reminders, and important alerts (e.g., session schedules or emergency notifications).

We respect your privacy and only share data as necessary for service delivery or legal reasons:

With Therapists or Carers: Your data may be shared securely with verified therapists or carers you connect with in the App.

With Service Providers: We use trusted third-party providers (e.g., AWS for hosting, Stripe for payments, Google Analytics for performance monitoring). They have access only as necessary to perform their functions.

With Your Consent: We only share sensitive or health-related data when you explicitly allow it (e.g., sharing therapy reports with a plan manager).

For Legal or Safety Reasons: We may share data when required by law or to protect your safety or the rights of others.

Business Transfers: In the event of a merger or acquisition, your information may be securely transferred under the same privacy protections.

We take data protection seriously and employ robust measures to secure your information:

Encryption: All sensitive data is encrypted both in transit and at rest (TLS/SSL).

Access Control: Only authorized personnel and verified service partners have restricted access to necessary data.

Regular Audits: We review our systems and storage regularly to maintain data integrity and prevent unauthorized access.

Despite our efforts, no online system is completely secure, but we continuously enhance our safeguards to reduce risks.

Your personal data is retained for as long as your account remains active or as necessary to provide our Services. You may request deletion of your account and related data at any time by contacting us at support@myspecialneeds.com.

Certain data may be retained for legal, compliance, or dispute resolution purposes.

You have the following rights regarding your personal information:

Access: Request a copy of your data held by us.

Correction: Request updates or corrections to inaccurate information.

Deletion: Request that we delete your personal data, where legally permissible.

Restriction: Request limited use of your data in specific cases.

Portability: Request transfer of your data to another service provider.

Withdraw Consent: Revoke consent at any time for processing based on consent (e.g., health data collection).

To exercise your rights, contact us at support@myspecialneeds.com.

Sensitive data such as health or therapy details are collected only with your explicit consent.

We store such information securely and share it only with professionals or carers authorized by you.

You can withdraw consent for collecting or sharing sensitive data at any time from your account settings.

Your data may be processed on secure servers located in Australia or other countries where our cloud partners operate. All transfers comply with international data protection laws, ensuring that your personal data remains safeguarded.

The App may use AI-based features to provide suggestions, track therapy progress, and offer personalized recommendations.

AI interactions (e.g., chatbot conversations) are stored securely and anonymized for system improvement.

We advise you to avoid sharing unnecessary sensitive details in chatbot interactions if you are uncomfortable doing so.

If the user is under 18 years old or cannot manage their own account, a parent, guardian, or authorized carer must create and manage the account on their behalf.

We do not knowingly collect personal data from minors without verified parental or carer consent.

If you believe a minor has created an account without authorization, please contact us immediately for removal.

Our platform may display links to third-party websites or resources (e.g., therapy tools, community events, or NDIS partners).

We are not responsible for the privacy practices of these external sites and recommend reviewing their respective Privacy Policies before sharing any personal data.

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

Any updates will be posted on this page with a revised 'Effective Date.' We recommend reviewing this page regularly.