Privacy Policy

Welcome to the My Special Needs Business Registry ('Registry,' 'we,' 'our,' or 'us'). This Privacy Policy explains how registry.myspecialneeds.com collects, uses, stores, shares, and protects the personal and business information you provide when registering your business or organization on our platform.

Protecting your privacy and the security of your business data is a top priority. We are committed to being transparent about how we handle your information and to complying with applicable privacy laws, including the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR).

By creating a business account or submitting your business details through our Registry, you agree to the collection and use of your information in accordance with this policy. This Privacy Policy should be read in conjunction with our Terms and Conditions.

We collect information necessary to operate the Registry and to make business information accessible to individuals seeking disability-related services.

a. Information You Provide Directly:

Business Account Information: When you register, we collect information such as your business name, email address, password, and primary contact details.

Business Profile Information: You may provide additional details including your business address, phone number, website URL, social media links, business type, disability service categories, and subtypes of services offered.

Public Listing Information: Information you provide for your public listing — such as service descriptions, accessibility features, staff qualifications, and operating hours — will be displayed publicly on registry.myspecialneeds.com and may appear in search results within the My Special Needs ecosystem.

Verification Documents: To verify your business or credentials, we may collect supporting documents such as licenses, certifications, or identification (where applicable).

Communications: If you contact us directly for support or inquiries, we collect the contents of your message, including your name, contact details, and any additional information you choose to provide.

b. Information Collected Automatically:

Usage Data: We automatically collect information about your use of the Registry, including the features you use, the pages you visit, and your interactions with the platform.

Device Information: We collect data such as your device type, browser type, operating system, IP address, and other technical identifiers.

Location Information: With your permission, we may collect or infer your business location to help categorize your services geographically and display relevant results to users. You can manage location permissions through your browser or device settings.

We use the information we collect for the following purposes:

To Provide and Maintain the Registry: To create and manage your business account, publish and manage your listings, and enable individuals to discover your services.

To Improve and Develop the Platform: To analyze how businesses and users interact with the Registry, enhance search results, and optimize the listing experience.

To Communicate With You: To send administrative messages, policy updates, verification notices, and responses to your inquiries.

To Ensure Safety and Integrity: To verify business legitimacy, prevent fraudulent listings, and maintain the credibility of the platform.

To Enable Public Discovery: To display your approved business profile and related details publicly so individuals can find, evaluate, and connect with your services.

For Legal Compliance: To comply with legal requirements, resolve disputes, and enforce our Terms and Conditions.

We do not sell your personal or business information. We only share it in the following limited circumstances:

Public Listings: Information you choose to make public as part of your business profile (such as business name, address, services, contact information, and descriptions) will be displayed publicly on registry.myspecialneeds.com and related My Special Needs platforms.

Third-Party Service Providers: We use trusted service providers for hosting, analytics, email delivery, and other technical operations (e.g., Amazon Web Services, Google Analytics). These providers only access the information necessary to perform their services and are bound by confidentiality obligations.

With Your Consent: We may share your information with partner organizations, directories, or collaborative networks when you provide explicit consent.

For Legal Reasons: We may disclose information if required to comply with legal obligations, court orders, or government requests; to enforce our Terms and Conditions; or to protect the rights, property, or safety of users and the public.

Business Transfers: If My Special Needs or the Registry undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction.

We take the security of your data seriously. We employ technical and organizational safeguards to protect information from unauthorized access, alteration, disclosure, or destruction, including:

Encryption: Data is encrypted both in transit (TLS/SSL) and at rest.

Access Controls: Only authorized personnel and service providers have access to sensitive business or account data.

Security Standards: We align with recognized frameworks such as ISO 27001 and maintain ongoing reviews of our infrastructure and data handling practices.

However, no online platform can guarantee absolute security. You are responsible for safeguarding your account credentials and limiting access to your account.

We retain your information for as long as your business account is active or as necessary to operate the Registry. Business listing data may remain publicly visible until you unpublish or delete it. We may retain certain records as required by law, to resolve disputes, or for legitimate business purposes. You may request account or listing deletion by contacting us.

Depending on your location, you may have the following rights regarding your personal or business data:

The right to access: You can request a copy of the information we hold about you.

The right to rectification: You can request correction of inaccurate or incomplete information.

The right to erasure: You can request that we delete your account or business listing, subject to legal obligations.

The right to restrict processing: You may request that we limit the use of your information under certain conditions.

The right to object: You can object to certain data uses, such as for marketing or analytics.

The right to data portability: You can request a copy of your provided data in a structured, machine-readable format.

The right to withdraw consent: If processing is based on consent, you can withdraw it at any time by contacting us at support@myspecialneeds.com.

Your information may be processed and stored on servers located outside your country or region. We take reasonable steps to ensure that data transferred internationally is protected with adequate safeguards and in accordance with this Privacy Policy.

While the Registry is designed for businesses and organizations, individual users and carers may view your public listings on the My Special Needs platform.

Business account holders must ensure that no personal or sensitive data about individuals (such as clients or patients) is submitted to the Registry without appropriate consent.

If you believe personal data has been posted without authorization, please contact us immediately at support@myspecialneeds.com so we can investigate and take appropriate action.

The Registry may include references or links to third-party organizations, resources, or tools for business management or disability-related services.

These are provided for informational purposes only. We do not endorse or control third-party content and are not responsible for the accuracy, completeness, or reliability of any information provided by external sites or partners. Your interactions with third parties are governed by their respective privacy policies.

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of material changes by posting the updated version on this page and updating the 'Effective Date' below.